The right alert to the right person at the right time
The challenge
Production floors generate constant events worthy of attention—stations stopping, pace declining, quality issues emerging, line imbalances developing. Without intelligent filtering, stakeholders either get overwhelmed with notifications they can't act on, or miss critical alerts buried in notification noise. The coordination overhead of ensuring the right people know about the right problems becomes its own management task.
Why it happens
Traditional alert systems use simple rules: notify everyone about everything, or require manual configuration of complex filtering logic that becomes outdated as responsibilities shift. Floor supervisors get alerts about issues outside their area, mechanics receive notifications about problems that don't require their expertise, and industrial engineers miss pattern-based insights because nobody thought to route them there.
Our solution
OpenSeam's notification system understands factory roles and responsibilities. Tally routes alerts based on what the issue is and who can act on it. Supervisors receive floor-level production alerts for their assigned lines. Mechanics get machine-specific diagnostics when technical intervention is needed. Industrial engineers see constraint patterns that warrant strategic attention. Each stakeholder receives only the notifications relevant to their role and responsibility.
The outcome
Your team stops drowning in irrelevant alerts and starts responding to actionable information. Notification fatigue decreases because people trust that what reaches them actually needs their attention. Response times improve because the right expertise gets engaged immediately rather than through multi-step escalation. The mental overhead of "what should I be monitoring right now" moves from individuals to the system.
How we deliver
Stakeholders configure their notification preferences through the mobile app—which lines they oversee, which issue types require their attention, what notification methods they prefer. The system learns factory structure through your setup process and routes alerts accordingly. As responsibilities change, preference updates take effect immediately. Notification intelligence operates automatically once configured; there's no ongoing management overhead to maintain routing accuracy.